Refund policy

Returns & Refunds

We aim to ensure complete satisfaction with every purchase.

Right of Withdrawal (EU Law)

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Return Conditions

To be eligible for a return:

  • Items must be unused and unwashed
  • Must be returned in original packaging
  • Must include proof of purchase

Non-Returnable Items

  • Customized or made-to-order products
  • Items showing signs of use

Return Process

  1. Contact us at contact@ethereal-home.com
  2. Provide order details and reason (optional)
  3. Our team will guide you through return instructions

Refunds

  • Refunds are processed within 7–10 business days after inspection
  • Refunds will be issued to the original payment method

Return Shipping

  • Return shipping costs may be borne by the customer unless the item is defective